ZRA launches ZRA Funguka App: Transforming Taxation in Zanzibar with innovation

The Zanzibar Revenue Authority (ZRA) is leading a transformative wave in business facilitation and tax administration in Zanzibar with a mission to enhance efficiency, transparency, and stakeholder engagement.

Along that journey, the authority has introduced and implemented several groundbreaking initiatives designed to enhance efficiency, support business community in doing business and foster economic growth. Key among these innovations is the launch of the ZRA Funguka App that marks a significant milestone in Zanzibar’s tax administration.

ZRA Funguka App

Available on both the App Store and Play Store, the innovative Funguka mobile application has revolutionized the way taxpayers interact with the Zanzibar Revenue Authority (ZRA). This digital platform provides a seamless and efficient channel for taxpayers to express their opinions, raise claims, and seek clarifications on various tax-related issues. What sets the Funguka App apart is the personal attention given by the Commissioner General of ZRA, who ensures that all submissions are promptly addressed, demonstrating a commitment to transparency and responsiveness.

The Funguka App’s user-friendly design facilitates a direct line of communication between ZRA and its stakeholders, fostering a more engaged and informed taxpayer community. By simplifying the process of reaching out to the authorities, the app enhances the relationship between the revenue authority and the public, building trust through its transparent operations. This level of accessibility is crucial in maintaining a positive and cooperative atmosphere in the realm of tax administration.

Beyond basic communication, the Funguka App offers a wealth of information and resources to its users. Taxpayers can stay updated on the latest tax policies and regulations, ensuring they are always informed about changes that may affect their financial responsibilities. The app also includes features that allow users to participate in surveys and feedback mechanisms, providing valuable insights to ZRA on public sentiment and areas that may require improvement.

One of the significant advantages of the Funguka App is its role in enhancing service delivery. By providing a platform for real-time interaction, ZRA can swiftly address concerns and provide clarifications, reducing the time and effort taxpayers typically expend in resolving issues. This proactive approach not only improves efficiency but also contributes to a more compliant and cooperative taxpayer base.

The ZRA Funguka App stands out as a tool in the realm of tax administration. Its availability on major mobile platforms ensures wide accessibility, while its comprehensive features cater to the diverse needs of taxpayers. By prioritizing communication, transparency, and efficiency, the app plays a pivotal role in strengthening the relationship between ZRA and the public, ultimately contributing to a more robust and transparent tax system in Zanzibar.

Other innovative initiatives introduced and implemented by ZRA are Zanzibar Integrated Domestic Revenue Administration System (ZIDRAS), the Virtual Fiscal Management System (VFMS) and comprehensive system integration that are reshaping the tax landscape in Zanzibar.

Zanzibar Integrated Domestic Revenue Administration System (ZIDRAS)

The Zanzibar Integrated Domestic Revenue Administration System (ZIDRAS) revolutionizes tax management by bringing all tax matters online, significantly simplifying compliance and enhancing the taxpayer experience. This state-of-the-art system offers a wide range of services designed to streamline processes and promote efficiency in tax administration.

One of the standout features of ZIDRAS is Online Registration. Businesses can now complete their registration processes online, eliminating the need for in-person visits and drastically reducing paperwork. This streamlined approach not only saves valuable time but also lessens administrative burdens, allowing businesses to focus more on their core operations.

ZIDRAS also introduces Online Return Filing, enabling taxpayers to file their returns with ease and accuracy. This convenient feature promotes timely compliance, reduces the risk of errors, and ensures that taxpayers can meet their obligations without unnecessary hassle. The online system is designed to enhance the overall efficiency of the filing process.

Online Payment is another key feature, providing secure and flexible options for businesses to settle their tax liabilities. The system supports various payment methods, offering a level of convenience that encourages prompt and secure transactions. This flexibility is crucial for businesses of all sizes, ensuring that tax payments are both manageable and secure.

The Online Tax Clearance feature makes obtaining tax clearance certificates a straightforward online process. This service is particularly beneficial for businesses seeking to demonstrate their compliance status quickly, which is often a prerequisite for securing government contracts and other significant opportunities. The ease of obtaining these certificates online ensures that businesses can pursue their growth ambitions without administrative delays.

ZIDRAS is packed with Additional Services, including online applications for tax incentives and benefits, real-time updates on tax matters, and more. These functionalities ensure that all aspects of tax administration are not only accessible but also user-friendly. By integrating these comprehensive services into a single platform, ZIDRAS facilitates a more efficient and transparent tax environment.

Virtual Fiscal Management System (VFMS)

The Virtual Fiscal Management System (VFMS) introduced by the Zanzibar Revenue Authority (ZRA), marking a significant leap in fiscal management. By replacing manual receipts with real-time digital data, VFMS revolutionizes the way financial transactions are recorded and managed. This advanced system not only enhances record-keeping for taxpayers but also ensures a higher level of accuracy in financial documentation.

One of the key benefits of VFMS is its ability to provide real-time data, which is crucial for businesses aiming to maintain accurate financial records. Accurate record-keeping is essential for audits, financial planning, and compliance with regulatory requirements. By offering up-to-date information on transactions, VFMS supports businesses in managing their finances more effectively and preparing for future growth.

Moreover, VFMS plays a vital role in promoting compliance and transparency in financial transactions. The system ensures that all transactions are properly recorded and monitored, which helps in reducing instances of tax evasion and fraud. This level of oversight is instrumental in building trust between businesses and regulatory authorities, fostering a more transparent and accountable fiscal environment.

The implementation of VFMS also brings significant advantages in terms of efficiency. By automating the recording process, businesses can save time and resources that would otherwise be spent on manual documentation. This increased efficiency allows businesses to focus more on their core activities, driving productivity and economic growth.

Establishment of ZRA Contact Center

To provide clear and direct communication on tax matters, ZRA has established a dedicated Contact Center. Taxpayers can call toll-free at 0800712533 to receive live answers and elaborations on various ZRA services. This direct line to knowledgeable agents ensures queries are resolved efficiently, enhancing taxpayer satisfaction.

The Contact Center is staffed by trained professionals who provide detailed explanations and guidance on a wide range of tax-related issues. This service is particularly beneficial for new businesses and those unfamiliar with the tax system, offering the support needed to navigate compliance requirements.

System Integration

To further streamline operations and enhance service delivery, ZRA has integrated its systems with key institutions, including the Tanzania Revenue Authority (TRA), Business Registrations and Licensing Agency (BPRA), Zanzibar Civil Registration Authority (ZCRA), Immigration services, and taxpayer databases. This integration facilitates seamless data exchange and supports effective tax administration.

System integration ensures that ZRA can access accurate and up-to-date information, improving the efficiency of tax collection and enforcement. This collaborative approach helps identify and address potential issues early, ensuring a smooth and transparent tax administration process.

The Zanzibar Revenue Authority’s innovative approach to business facilitation and tax administration is driving Zanzibar toward a future of enhanced economic prosperity. By leveraging technology and fostering strong stakeholder relationships, ZRA has successfully increased efficiency by 106.39%, resulting in actual tax collections for the year 2023/2024 reaching TSH 718.76 billion. This represents an increase of TSH 152.869 billion compared to collections of TSH 565.89 billion in the year 2022/2023.

ZiBi Team